# Troubleshooting ### Why popups aren't displayed on my website? There could be a number of reasons this is happening. We would want you to * Check your internet connection. * Wait for 60 seconds as this is the time it takes to reflect changes in your website. * Refresh your website once and check again. * Check whether you have set the popup triggering options right. ### Why popups aren't displayed on my website? If you come across one such situation, we would want you to * Check your internet connectivity * Check whether you have typed your login credentials right. In case you are still not able to login, get in touch with our support team. ### I can’t access my Optinly account You can get in touch with our support team either by chat or email. You can chat with us using the chat box available at the bottom right corner of the webpage or get in touch with us via \[email protected] --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.optinly.com/helpful-articles/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.