Troubleshooting

Know how to fix issues in case you face any.

Why popups aren't displayed on my website?

There could be a number of reasons this is happening. We would want you to

  • Check your internet connection.

  • Wait for 60 seconds as this is the time it takes to reflect changes in your website.

  • Refresh your website once and check again.

  • Check whether you have set the popup triggering options right.

If your issue still persists, get in touch with us at [email protected]

I can’t access my Optinly account

If you come across one such situation, we would want you to

  • Check your internet connectivity

  • Check whether you have typed your login credentials right.

In case you are still not able to login, get in touch with our support team.

How can I connect with the technical support team?

You can get in touch with our support team either by chat or email. You can chat with us using the chat box available at the bottom right corner of the webpage or get in touch with us via [email protected]